Refund policy

At Nova Blaire Co., we want you to be completely satisfied with your purchase. Please review our return policy below:

1. Custom Items: Customized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective. We take great care to ensure that all custom orders meet our high standards of quality and craftsmanship. If you believe your custom item is defective or damaged upon arrival, please contact us immediately at customercare@novablaireco.com with your order details and a photo of the issue.

2. T-Shirts: Non-customized t-shirts can be returned within 7 days of receiving the product, provided that the hang tag is still attached and the item is in its original condition. To initiate a return, please email us at customercare@novablaireco.com with your order information and reason for return. Once we receive your request, we will provide you with instructions on how to proceed with the return process.

3. Candles: Due to the nature of our candles, we are unable to accept returns on burned candles. However, if your candle arrives broken or damaged, we will gladly replace it for you. Please email us at customercare@novablaireco.com within 7 days of receiving your order, and include a photo of the broken item inside the original packaging. We will then arrange for a replacement to be sent to you as soon as possible.

Please note that all returns are subject to inspection upon receipt. Items must be unused, in their original packaging, and in resalable condition to be eligible for a refund or exchange.

If you have any questions or concerns about our return policy, please don't hesitate to contact us at customercare@novablaireco.com. Our customer care team is here to assist you and ensure that you have a positive shopping experience with Nova Blaire Co.

Thank you for choosing Nova Blaire Co. We appreciate your support!